The rules, in plain language.

A visit is any time a technician comes out to a fault in your home, whatever he ends up doing when he gets there. Essential includes 2 a month, Plus 3, Complete 4 — counted from your billing date each month.

Jobs on the published free list — switches, sockets, fans, lights, taps, spindles and the rest on the services page — carry no labour charge on a visit. You pay only for materials.

Anything bigger than a free-list job gets an inspection and a written quote at your member rate. You never have to go ahead — but the visit is used either way. We would rather say that here than in small print.

No. Several small jobs on one trip count as one visit.

They are always quoted. The diagnosis is free on a visit, and the repair is charged at your member rate.

No. Car washes, sofa cleaning, AC service, tank cleaning, solar washes and the mosquito spray never use one of your visits.

You do, at cost, with the receipt. Or buy the parts yourself and we fit them at no extra labour charge.

No. The discount is on labour, not parts.

Bank transfer, Raast, JazzCash or Easypaisa, billed in advance for memberships. One-off jobs are paid after the work, and cash is fine for those. There is no card on file and no automatic deduction.

Yes. Every published price on the services page is open to non-members. Add the jobs to your cart, send the order on WhatsApp, and pay after the work is done. Quoted jobs carry an inspection fee of Rs 500 (Rs 800 for washing machines and cooktops) for non-members.

Every panel on the roof.

Each scheduled cleaning covers one tank. A second tank, or a concrete one in place of plastic, is charged at your member rate.

On the published calendar — AC in March, tanks in April and October, solar washes with the tank trips, the mosquito spray in August. You get the months that fall inside your membership. Nothing is backdated or banked.

Plus includes 3 seats a year and Complete 5. Book them whenever you like during your membership year — all at once or a few at a time. Extra seats are charged at your member rate.

No. Unused visits and car washes do not roll over into the next month. Sofa seats are a yearly allowance and do not roll over into the next membership year.

Bookings before 5pm are attended the same day where the technician's route allows. Bookings after 5pm are attended the next morning.

No power at all, a burst pipe, a major leak, or a sewage backup. On every plan, a technician reaches you within 1–2 hours of our acknowledgement, 7 days a week.

Your visits are the same at every size. What changes is the scheduled work: a 1 kanal house has bigger tanks, more solar panels, more ground to spray and more fittings that fail. A flat price would mean small homes paying for big homes' seasonal work. The size band is how we keep that fair.

Your plan price is set by property size at signup, so moving means a re-quote for the new address.

Rewiring, new electrical points, bathroom refits and main sewer replacement. Faults that existed before you joined are excluded for the first 30 days.

All work carries a one-week written warranty. A callback inside that week is free and uses no visit.

Yes. Monthly memberships stop at the end of the month you are in. Annual memberships are paid at ten months for twelve, so a mid-year cancellation is settled at the monthly rate for the months used, and any balance is returned.