Terms of service

These terms govern Tasalli memberships and one-off bookings. "Tasalli" is the trading name of M/S TASALLI, a registered firm in Lahore, Pakistan (NTN J868866, registration 1589-2026-27), at House 82, Mamdot Block, Mustafa Town, Wahdat Road, Lahore.

1. Membership

1. Membership is monthly or annual and covers one residential address, stated at signup.
2. Your price band is set by the size of that property at signup. Moving to a different property requires a re-quote.
3. Membership begins when the first payment is received.

2. Visits

1. Each plan includes a fixed number of visits per billing month: 2 on Essential, 3 on Plus, 4 on Complete. A billing month runs from your billing date to the day before the same date the next month (for example, 10 March to 9 April). Car washes are counted the same way.
2. A visit is used whenever a technician attends a reported fault, regardless of whether work is carried out, an inspection is given, or you decline the resulting quote.
3. Several jobs completed on one attendance count as a single visit.
4. Unused visits do not carry into the following month and are not refundable.
5. Scheduled services, car washes and sofa cleaning do not consume a visit.

3. Work, pricing and materials

1. Jobs on the published free list are carried out at no labour charge on a member visit.
2. All other work is quoted in writing at your member rate before it begins. You may decline any quote.
3. Appliance work is always quoted. Diagnosis is free for members; repair is charged at member rate.
4. Materials are billed at cost against a receipt. You may supply your own materials, which we will fit at no additional labour charge.
5. The member discount applies to labour only and not to parts or materials.

4. Scheduled services and allowances

1. Seasonal services run to the calendar published on our plans page, not on request. Nothing is backdated or banked.
2. You receive the scheduled services whose month falls inside your active membership.
3. Water tank cleaning covers one tank per scheduled visit. Solar washes cover all panels at the address. The August mosquito & pest spray uses a local chemical; an imported chemical is available at your member rate.
4. Car washes are a monthly allowance and do not roll over. Sofa seats are a yearly allowance, may be booked at any time in the membership year, and do not roll over.

5. Response times

1. Requests received before 5pm are attended the same day where the technician's route reasonably allows. Requests after 5pm are attended the following morning.
2. An emergency means a total loss of power, a burst pipe, a major leak, or a sewage backup. Members on every plan: a technician will reach the address within one to two hours, seven days a week.
3. Response times are measured from our acknowledgement of your message and may be affected by matters outside our control.

6. One-off bookings (non-members)

1. Anyone in our service areas may book any published job at the non-member price shown on our services page when the order is placed.
2. Orders placed through the website cart are sent to us on WhatsApp. A booking is confirmed only when we reply with a slot.
3. Work that is quoted after inspection carries an inspection fee of Rs 500 per trade, or Rs 800 where washing machines or cooktops are involved. The fee is payable whether or not you accept the quote.
4. Nothing is charged online. Payment is due when the work is complete, by bank transfer, Raast, JazzCash, Easypaisa or cash.
5. If you cancel before the technician sets out, nothing is owed.
6. One-off work carries the same one-week warranty as member work.

7. Warranty

1. All labour carries a one-week warranty from completion.
2. If the same fault recurs within that week we will return at no charge, and no visit is consumed.
3. The warranty covers our workmanship. Materials you supplied yourself are excluded, as is damage caused by others after our attendance.

8. Exclusions

1. Not covered under any plan: rewiring, installation of new electrical points, bathroom refits, and main sewer replacement.
2. Faults existing before your membership began are excluded for the first thirty days.
3. We may decline work that is unsafe, requires a licence we do not hold, or is outside our stated service areas.

9. Payment

1. Membership is billed in advance by bank transfer, Raast, JazzCash or Easypaisa. We do not store card details and no automatic deduction is taken.
2. Annual membership is charged at ten months' price for twelve months of cover.
3. Payment is due on your billing date. If it is more than seven days late, membership is paused — no visits or scheduled services — until it is settled.

10. Cancellation

1. Monthly membership may be cancelled at any time and ends at the close of the month already paid for.
2. Annual membership cancelled part-way through is settled at the monthly rate for months used, against the amount paid, and any balance is returned.
3. We may end a membership where a member is abusive to a technician, or where use is plainly outside the fair terms set out above.

11. Liability

1. We are responsible for the workmanship of technicians we send and will put right defective work under the warranty above.
2. Our liability in respect of any single job is limited to the cost of that job, except where the law does not permit such a limit.
3. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

12. Changes and law

1. Prices and these terms may change. Existing members will be told at least thirty days before a change affects them.
2. These terms are governed by the laws of Pakistan, and the courts at Lahore have jurisdiction.

Questions about these terms: [email protected] or WhatsApp +92 309 6046410.