Refunds & cancellation

This page explains, in plain language, when you can cancel and when you get money back. It forms part of our Terms of service. "Tasalli" is the trading name of M/S TASALLI (NTN J868866), House 82, Mamdot Block, Mustafa Town, Wahdat Road, Lahore. All amounts are in Pakistani Rupees (PKR).

One-off bookings

• Before the technician sets out: cancel on WhatsApp and nothing is owed.
• Quoted jobs: if the technician has already attended to inspect, the inspection fee (Rs 500 per trade, or Rs 800 for washing machines and cooktops) is payable even if you decline the quote.
• Nothing is charged before the work. You pay when the work is complete, so there is usually nothing to refund.

Faulty or unfinished work

All labour carries a one-week warranty. If the same fault returns within a week, we come back at no charge. If we cannot put right work that we did badly, we refund the labour charged for that job. Materials billed at cost are refunded only if they were not used or were faulty when supplied.

Memberships

• Monthly: cancel at any time. Membership ends at the close of the month already paid for. The current month is not refunded, and unused visits do not carry over or earn a refund.
• Annual: if you cancel part-way through, the months used are charged at the monthly rate and the balance of what you paid is returned.
• Charged in error: if you are billed twice or for a service we did not provide, we refund the difference in full.

How refunds are paid

Refunds go back by the same method you paid with, or by bank transfer or Raast to an account in your name, within 7 working days of the refund being agreed.

How to ask

Message us on WhatsApp at +92 309 6046410 or email [email protected] with your name, address and the job or month concerned. We answer within one working day.

M/S TASALLI · NTN J868866 · House 82, Mamdot Block, Mustafa Town, Wahdat Road, Lahore